This article explains the booking experience from the customer's point of view — useful for understanding what your customers see and for helping them if they have questions.

The booking flow

  1. Customer visits your listing page on 237Biz
  2. They click the green Book an Appointment button
  3. They fill in their name, phone number, and optionally their email and a message
  4. They select a service (if you have set up bookable services)
  5. They pick a date — the available time slots load automatically
  6. They select a time slot and click Request Appointment
  7. They receive a confirmation screen showing their booking reference (e.g. BK-A3F7X2)
  8. If they provided an email, they also receive a confirmation email

What the customer sees after booking

The confirmation screen shows:

  • Their unique booking reference
  • The date and time they chose
  • Your business name and location
  • A WhatsApp button to notify you directly

Slots that are already taken

Booked and blocked time slots do not appear in the customer's time picker. If no slots are available on a date, the customer sees "No slots available on this date — please try another day."