Every booking starts as a Pending request. You review it and either confirm or decline.

Where to manage bookings

Go to Manage Bookings from your dashboard or the My Account menu.

Confirming a booking

  1. Find the booking in the Pending tab
  2. Optionally add a note (e.g. "Please arrive 5 minutes early")
  3. Click ✅ Confirm

The booking moves to the Confirmed tab. You can also click the WhatsApp link to send the customer a confirmation message directly.

Declining a booking

  1. Find the booking in the Pending tab
  2. Click ✕ Decline
  3. Confirm the decline in the popup

Contacting the customer

Each booking card shows the customer's phone number as a WhatsApp link. Tap it to open a pre-filled WhatsApp message to that customer.

Best practice

Try to respond to booking requests within a few hours. Customers who have not heard back after 24 hours are likely to contact another business.